Privacy Policy
Version Date: September 2025
Gogodoc Limited ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website (www.gogodoc.com), our mobile application (the "App"), or engage with us regarding our healthcare services, including face-to-face consultations, home visits, telephone and video consultations.
By using our Website or any services, you consent to the practices described in this Privacy Policy. Please read this carefully and refer to it alongside any other fair processing notices we provide.
1. Data Controller
Gogodoc Limited, 104 Harley Street, London, W1G 7JD, is the data controller.
Contact:
- Email: hi@gogodoc.com
- Phone: 0203 371 0995
2. Personal Data We Collect
We may collect the following personal data:
- Identity Data: Name, title, date of birth, gender.
- Contact Data: Address, email, telephone numbers.
- Medical Data: Health information, medical history, symptoms, treatments.
- Financial Data: Payment information and details of services purchased.
- Technical Data: IP address, device type, browser type/version, operating system, login data, location data (if enabled).
- Usage Data: How you interact with the Website, App, or services.
- Marketing Data: Communication preferences and consent for marketing.
- Location Data: From your device if you enable location services, for home visits and location-based services.
How we collect data: Direct interactions, automated technologies (cookies, analytics), or through third parties (e.g., referring clinicians).
3. How We Use Your Personal Data
We process your personal data only when lawful, e.g., for:
- Performance of a contract: Delivering GP services you request, reporting to your GP, arranging appointments, billing.
- Legal obligations: Complying with healthcare regulations, safeguarding requirements.
- Legitimate interests: Operating and improving our services, internal audits, fraud prevention.
- Vital interests: Protecting your life or health, or that of another individual.
- Consent: For direct marketing communications.
| Purpose / Activity | Type of Data | Lawful Basis | Retention |
|---|---|---|---|
| To respond to an expression of interest in our services | Identity, Contact, Technical, Marketing and Communication | Necessary for our legitimate interests (to respond to potential sales enquiries). | 10 years |
| To register an account on the App | Identity, Contact, Transaction | Performance of a contract | 10 years |
| To provide you with medical services | Identity, Contact, Transaction, Medical, Location | Performance of a contract | 10 years |
| To provide reports to your GP and other medical professionals | Identity, Contact, Medical | Performance of a contract | 10 years |
| To report concerns about your vital interests to other medical professionals | Identity, Contact, Medical | To protect your vital interests | 10 years |
| To administer and protect our business, services, Website and App | Identity, Contact, Transaction, Technical, Usage, Medical, Location | Necessary for our legitimate interests and necessary to comply with a legal obligation | 10 years |
| To use data analytics to improve our Website or App, products/services, marketing, customer relationships and experiences | Technical, Usage, Location | Necessary for our legitimate interests | 10 years |
| To make suggestions and recommendations to you about goods or services that may be of interest to you | Identity, Contact, Technical, Usage, Location | Necessary for our legitimate interests to develop our products/services and grow our business | 10 years |
4. Sharing Your Data
We may share your personal data with:
- Your GP or other medical professionals if required for continuity of care.
- Third-party service providers for IT, hosting, billing, or analytics, only under contractual obligations to protect your data.
- Legal or regulatory authorities if required by law.
- In the event of business transfers, mergers, or acquisitions.
We never sell your personal data.
5. Security and Storage
We implement administrative, technical, and physical measures to protect your personal information. All electronic data is stored securely, and access is restricted to authorised staff. However, transmissions over the internet or email are not guaranteed to be secure.
We store your personal data for up to 10 years in line with healthcare record-keeping regulations unless otherwise requested.
6. Your Rights
You have the right to:
- Access your personal data (Subject Access Request).
- Correct inaccurate or incomplete data.
- Request erasure where lawful.
- Object to processing based on legitimate interests or marketing.
- Request restriction of processing.
- Data portability.
- Withdraw consent at any time (where applicable).
To exercise your rights, contact: hi@gogodoc.com.
You can also lodge a complaint with the Information Commissioner's Office (ICO): Website: https://ico.org.uk | Phone: 0303 123 1113
8. Third-Party Links
Our Website or App may contain links to external websites. We are not responsible for their privacy policies. Please review third-party privacy notices.
9. Updates
We may update this Privacy Policy periodically. Any changes will be posted on this page, with the version date updated.
10. Contact
For questions or concerns regarding your data, please email hi@gogodoc.com or call 0203 371 0995.